Terms of service

OVERVIEW

Welcome to Salora. The terms “we”, “us” and “our” refer to Salora.

Salora operates this website and online store, including the information, content, products and services made available through it (the “Services”). Our online store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with the policies referenced in them, describe the terms that apply when you access or use our website or purchase from Salora.

By visiting, interacting with or using our Services, you agree to these Terms of Service and our applicable policies, including our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

Please read these Terms carefully before using our website.

1. ACCESS & ACCOUNT

You may be asked to provide certain information when using our Services or making a purchase, including your email address, billing, payment and shipping information.

You agree to provide information that is accurate, current and complete.

If you create an account, you are responsible for maintaining the security of your account details and for activity occurring through your account.

You may only use our website and Services for lawful purposes.

2. OUR PRODUCTS

We make every reasonable effort to accurately represent and describe our products on our website.

Product colours and appearance may vary slightly depending on your screen, device or display settings.

Product descriptions, availability and prices may change from time to time.

Individual hair types and results can vary. Please follow the directions provided with Salora products.

If you experience irritation or an unexpected reaction, discontinue use and seek appropriate professional advice if required.

Nothing in these Terms excludes or limits any rights or remedies available to you under the Australian Consumer Law.

3. ORDERS

When you place an order with Salora, you are making an offer to purchase the products in your order. Orders are subject to acceptance and product availability.

Payment must be received and processed before an order can be fulfilled.

Please review your order and delivery information carefully before submitting it. If you notice an error after placing your order, please contact us as soon as possible.

We reserve the right to refuse, limit or cancel an order where reasonably necessary, including where there has been a pricing or product information error, suspected fraud or other unlawful activity.

If we cancel an order after payment has been received, the applicable amount will be refunded.

Purchases, returns and refunds are subject to our Returns & Refunds Policy and your rights under the Australian Consumer Law.

4. PRICES & PAYMENT

Prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Prices, discounts and promotions may change from time to time. The price applicable to your purchase will be the price displayed when your order is placed, subject to the correction of genuine errors.

Payment must be made using one of the payment methods available at checkout.

You agree to provide accurate and complete purchase and payment information and confirm that you are authorised to use the payment method provided.

5. SHIPPING & DELIVERY

We offer free shipping Australia-wide on Salora orders.

Orders will be prepared and dispatched as promptly as possible. Delivery times are estimates and may vary depending on your location or circumstances outside Salora’s reasonable control, including delays within the Australia Post delivery network.

Once your order has been dispatched, tracking information will be provided where available.

Please refer to our Shipping Policy for further information about shipping, delivery and damaged deliveries.

6. RETURNS, REFUNDS & CONSUMER RIGHTS

Returns and refunds are handled in accordance with our Returns & Refunds Policy and your rights under the Australian Consumer Law.

Salora offers a 30-day money-back guarantee on the purchase of a single bottle of Salora Quench, subject to the conditions set out in our Returns & Refunds Policy.

This guarantee is provided in addition to your rights under the Australian Consumer Law and does not limit any consumer guarantee, right or remedy that cannot legally be excluded.

Please refer to our Returns & Refunds Policy for information regarding change-of-mind returns, the 30-day money-back guarantee, damaged or faulty products and refunds.

7. INTELLECTUAL PROPERTY

The content on the Salora website, including the Salora name, branding, logos, product names, photographs, videos, graphics, written content and website design, is owned by or licensed to Salora and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You must not reproduce, copy, publish, distribute, modify or commercially use our website content without our prior written permission, except where permitted by law.

Shopify's name, logos and related trademarks belong to Shopify or its licensors.

8. THIRD-PARTY SERVICES & LINKS

Our website may use or provide access to third-party services, tools or websites, including payment providers, delivery services, analytics providers, social media platforms and other technology providers.

Third parties may have their own terms, privacy policies and practices.

Where you choose to access a third-party website or service, you should review the applicable terms and policies.

Nothing in this section excludes any responsibility Salora has that cannot lawfully be excluded.

9. RELATIONSHIP WITH SHOPIFY

Salora is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Salora.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Salora, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Salora.

10. PRIVACY

Personal information collected through our website is handled in accordance with our Privacy Policy.

Because our online store is hosted by Shopify, Shopify may also collect and process certain personal information in connection with your access to and use of our store.

Information may also be provided to trusted third-party service providers where reasonably necessary to operate our business, process orders, provide payments, deliver products or provide other website services.

Please refer to our Privacy Policy for further information about how personal information is collected, used and handled.

11. REVIEWS, FEEDBACK & SUBMISSIONS

If you voluntarily provide Salora with a product review, testimonial, suggestion, photograph or other feedback, you confirm that you have the right to provide that material.

Where you give us permission to publish or share that material, Salora may use it for reasonable business and marketing purposes.

You must not submit material that is unlawful, misleading, defamatory, offensive or infringes another person's intellectual property or privacy rights.

We reserve the right to remove inappropriate or unlawful content from our website or other platforms we control.

12. ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, pricing, promotions, shipping or availability.

We may correct errors, inaccuracies or omissions and update information where reasonably necessary.

If an error affects an order you have already placed, we will contact you where appropriate.

Nothing in this section limits your rights under the Australian Consumer Law.

13. PROHIBITED USES

You must not use our website or Services:

• for unlawful or fraudulent purposes;

• to infringe the rights of Salora or another person;

• to transmit viruses, malicious code or other harmful material;

• to collect or misuse another person's personal information;

• to send spam or other unauthorised communications;

• to impersonate another person or provide deliberately false or misleading information;

• to interfere with the security or proper operation of our website; or

• to reproduce, scrape, copy, sell or commercially exploit our website or its content without permission.

We may restrict or terminate access to our Services where we reasonably believe these Terms have been breached.

14. WEBSITE AVAILABILITY

We aim to keep our website accurate, secure and available, but we cannot guarantee that access will always be uninterrupted or error-free.

We may modify, suspend or discontinue parts of our website or Services where reasonably necessary, including for maintenance, security or operational reasons.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Salora is not responsible for loss or damage caused by misuse of our products, failure to follow product directions, unauthorised use of our website, or circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law or any other right that cannot legally be excluded, restricted or modified.

16. TERMINATION

We may restrict or terminate your access to our Services where reasonably necessary, including where you breach these Terms, engage in fraudulent or unlawful activity, or interfere with the security or operation of our website.

Any rights or obligations that by their nature should continue after termination will continue to apply.

17. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the extent necessary.

The remaining provisions will continue to apply.

18. ENTIRE AGREEMENT

These Terms of Service, together with the policies referenced on our website, including our Privacy Policy, Shipping Policy and Returns & Refunds Policy, form the agreement governing your use of our website and Services.

Nothing in these Terms limits any rights you have under applicable law.

19. GOVERNING LAW

These Terms are governed by the laws of Victoria, Australia and applicable Australian laws.

20. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The latest version will be published on our website with the date it was last updated.

Where required by law, we will provide appropriate notice of material changes.

21. CONTACT INFORMATION

If you have questions about these Terms of Service, please contact:

Salora

Email: info@salora.com.au

ABN: 3634838925