Privacy policy

Salora respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we may collect, use and protect personal information when you visit our website, place an order, contact us or interact with Salora.

INFORMATION YOU PROVIDE

When you use our website or purchase from Salora, we may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Account login details
  • Order history
  • Purchase information

Payment information is processed through the payment providers available through our online store. Salora does not need to directly store your complete payment card details to process your purchase.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Communicate with you about your purchase
  • Provide customer service
  • Manage returns, refunds or product enquiries
  • Improve our website, products and customer experience
  • Prevent fraudulent or unauthorised transactions
  • Send marketing communications where you have chosen to receive them

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in those communications.

SHARING YOUR INFORMATION

We may share personal information with trusted service providers where necessary to operate our business, including our ecommerce platform, payment providers, delivery providers and other technology or service partners.

These providers may only receive information reasonably necessary to provide their services.

We do not sell your personal information. Some of our service providers may store or process personal information. We take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.

COOKIES & WEBSITE INFORMATION

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve the shopping experience.

Some cookies or technologies may also be used for analytics or advertising purposes.

Your browser or device may allow you to manage cookie preferences.

Our website may also use third-party analytics and advertising technologies, including cookies and pixels, to understand website activity, measure the effectiveness of advertising and provide relevant advertising.

PROTECTING YOUR INFORMATION

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

THIRD-PARTY SERVICES

Our website may contain links to or use services provided by third parties. These third parties may have their own privacy policies and practices, which we encourage you to review.

ACCESSING OR CORRECTING YOUR INFORMATION

If you would like to request access to, or correction of, personal information we hold about you, please contact us.

If you have a concern or complaint about how we have handled your personal information, please contact us at info@salora.com.au so we can review and respond to your concern.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The latest version will be published on our website.

CONTACT US

If you have questions about this Privacy Policy or how Salora handles your personal information, please contact:

Salora
Email: info@salora.com.au

Last updated: 24/09/2026